[AndyCambs]

Originally Posted by Mr_SEO

Hi, Just to update you guys. I put a complaint through last Wednesday but I still haven't heard anything from them. Which I can understand that this can take up months for virgin media to reply! But if I applied for a new connection then the letter would have come to my house straight away!!!

But seriously guys, If you are thinking of upgrading your 2MB or another package higher or even lower one, then diffidently you will be tied in for another 12 months or 18 months connection. On top of that Virgin Media will scam you one way or other. Furthermore you will be put through hell by Virgin Media customer "support" team. So please, please think, is it worth saving £1 a month for the hassle.

The best option is just wait until your contract finishes and then find yourself a good broadband company. Companies like O2, bethere, sky, talktalk etc offer competitive service. Just shop around and you surely will find a better deal. The best way for you guys is to take couple of hours of your time and compare Virgin Media terms and conditions with the competing companies. Be aware, Virgin Media does have one condition where they say, they reserve the right to make amendments to their terms and conditions. At this moment there's only one company which offers less than 12 months contract. Bether offers 3 months contract and after that you could just leave them. However please update in this forum if you have any others in mind.

I'm a normal working class individual and I don't think I or any other customer deserves to be treated this way. It's just not acceptable. Although it's clear the mistake was from Virgin Media but yet they have not accepted it.

BT will tie you in for another 12 months contract without even upgrading you..
Source: here