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Originally Posted by BenMcr
No I didn't - those two apply to services where specified traffic management policies do not apply - such as BT/TalkTalk etc where they have a set limit and the customer may not be able to keep track over a full bill period when they have hit it.
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Oh I see, so these regulations don't apply to Virgin. I'm a bit confused as the Ofcom code mentions Fair Use Policies, which is the exact phrase that appeared on VM advertising. Perhaps so long as it's referred to as 'Subscriber Traffic Managment Policy' or 'Acceptable Use Policy' that means it's not applicable.
I have asked Ofcom to clarify this matter for me and will get back to you.
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As I've said before - if Virgin were to e-mail a customer it is quite likely they would already be out the managment period by the time they recieved the e-mail
If they weren't all it would contain is the Traffic Managment policy.
As for e-mails, enough customers have no e-mail recorded and/or do not use it make it worthless
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Oh that's alright then, if they'd be out of the period and the mail wouldn't have much in it it's fine to ignore that bit and claim compliance.