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Originally Posted by Mr_SEO
Please let me know if there's any way we can help you.
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Thanks. I know it doesn't help but I understand your frustrations. Restricting one level of service to encourage transfer to another level of service is called "upward selling" or "VAB" (value added business).
I have written to Virgin. I shall await their responses or defences to the action before taking the matter further. The next step is to start debate on wider public access sites like Facebook, communicate with very senior government ministers, and progress to the stage of press releases and interviews. It is fair and reasonable to allow VM to settle the dispute amicably for all.
What astonishes me is the amazing incompetence of VMs marketing department. They have an opportunity here to brand and roll out a campaign that would bring in customers, not cause angst amongst those they have. I've taught enough marketing postgraduates to know how easy it is for VM to move forward more positively than relying on lawyers and customer service personnel.