Quote:
Originally Posted by BenMcr
Virgin comply with the OFCOM guidance
33. ISPs must use their best endeavours to set out clearly, and in a prominent place on their websites (e.g. within help or FAQs sections), information relating to their respective policies on fair usage; traffic management and traffic shaping to cover, at a minimum, the matters set out below.
Traffic management and traffic shaping
39. Where ISPs apply traffic management and shaping policies, they should publish on their website, in a clear and easily accessible form, information on the restrictions applied. This should include the types of applications, services and protocols that are affected and specific information on peak traffic periods. |
Ben,
You forgot these ones:
Quote:
36. Where it is reasonably possible to do so, ISPs should provide a means by which users can measure their usage over the relevant billing period.
37. ISPs in possession of a user’s email address should provide users with email notification when users exceed a usage limit or breach a fair usage policy which informs users about the precise consequences of doing so, e.g. additional costs, information on speed restrictions imposed etc.
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36 - Virgin have a massive data store and the facility to measure usage via IOS robustly has been present for years as demonstrated elsewhere. Virgin could certainly supply this data to customers it would be a trivial amount of additional storage if they don't have it already, and could be linked to the existing self-care system.
37 - Ditto, Virgin have both an initial non-Virgin email address and supply one of their own upon connection, no reason they can't do this either.
Those debating the advertising of 'unlimited' the ASA permit it so long as a certain % of customers do not fall foul of the FUP.