Mr_SEO

hi... sorry to hear that as a virgin media customer you had to go to the court... this is disgusting act from Virgin Media...

Over the past few day I myself have had the nastiest experiences from Virgin Media. I have been with them for over 8 months but as you know over the past month my 10Mbps service went too slow, so I called Virgin Media and asked for advice. The agent advised me to upgrade my broadband to 20Mbps.

3 days later I called virgin media again to upgrade my 10mbps to 20mbps for another £4 a month. But a week later I received a letter saying that my contractual terms has been renewed, this meant since I upgraded the service to 20mbps, my contract with virgin media restarted for another 12 months. But Virgin Media did not inform me or clarify that my contract would restart if I upgrade my broadband. And even this amendment was stated at the back of the letter. Contractual amendements regarding the length are extremely to customers and these should have good visibility. And my new payments were badly explained with final price stated at all.

I know this may not help you but we together can stop this injustice by Virgin Media. Virgin Media can not treat it's customers like slaves and this will be tolerated in our society. I have already started to print out distribute some printing in my area advising people of my experience. I also have had quite a few replies and phone calls. Please let me know if there's any way we can help you.