Quote:
Originally Posted by BenMcr
Ok then, what about be broadband. They advertise an 'up to 24Mbit unlimited connection' for £17.50 - I get between 10 and 15Mbit for that price.
So my service is not 24Mbit nor according to everyone on here is it unlimited - because I cannot download at the speed advertised.
Same goes for Sky and every other ADSL provider out there
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I've waited patiently for this one to come up Ben. Look at the terms and conditions of Be and compare it with VM's. Be are far more up front. And that ratio of 10/25 to 15/25 is explained by Be's clear statement as to distance from exchange, amongst other things. They have a clear TM policy statement and the conditions under which they will impose it. Most of all, though, they do not reduce everyone to "up to" 25% at the times when most ordinary home users would want to use the Internet.
I have pointed this out in a further debating probe of your commendable attempts to defend VM's contract. You, though, and although subject to VM discounts as an employee, have subscribed with Be, a firm who have more favourable terms and delivered overall service according to contract. You have not stated that you use Be because there is no VM connection in your area, nor that you would switch to VM if you could. Whilst your justification of the VM contract and communications is commendable it seems to fail on the grounds of complaints by vast numbers of VM clients of unfair selling, restriction of delivery and what appears to be your own vote to use another provider.
Not criticising you for doing what you are entitled to do, just that in the circumstances it is extremely difficult to side with your point of view on this subject.
As an aside, I would have difficulty going with Be because their call centre is in Bulgaria. I find it difficult to believe that a company could efficiently service from so far away and with such a widely differing cultural landscape. As with all things relating to service delivery (I've been stung), I would need convincing.