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Originally Posted by Fatec
Funnily, STM does not mentioned when you get their letters offering unlimited broadband, just says 'fair usage policy' oops STM isnt mentioned in there either, unless you know your looking for STM pages then you wont really find it, sorry but STM is NOT mentioned on ANY pages when your signing up, it's not in their FUP, no one tells you and you dont find out until your already capped.
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What is says on the bottom of the adverts is:
Minimum computer requirements apply. Speed of internet connection assumes components working at optimum speed and capacity. Both cable and ADSL broadband are affected by user volume. Subscriber traffic management policy applies; Acceptable Use Policy applies to all speeds
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Have to? funny, i've not come across anyone that does, infact, none of the agents who knock on our doors mention STM here, they blatantly deny that they use it.
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Yes have to, if a particular agent/employee doesn't that is them, not VM company policy
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And as for their 5% figure, it's well known it means a different 5% at any given time, so it affects their whole user database and this does bring into question their '20Mbit unlimited' ads.
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Yes it is all of their customers - Virgin have never said any different. The 5% figure is based on that overall out of the several million customers no more than 5% of those customers will ever be affected by STM