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Originally Posted by BenMcr
A link to the Traffic Managment policy is on the Sales Website under the 'Need to Know' section. AFAIK there is also a link at the end when you place the order online
There is also a link at www.virginmedia.com/customers |
Funnily, STM does not mentioned when you get their letters offering unlimited broadband, just says 'fair usage policy' oops STM isnt mentioned in there either, unless you know your looking for STM pages then you wont really find it, sorry but STM is NOT mentioned on ANY pages when your signing up, it's not in their FUP, no one tells you and you dont find out until your already capped.
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In addition, all agents when selling/upgrading/downgrading broadband have to tell customers as part of the Broadband Honesty Statement as per the OFCOM code of practice
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Have to? funny, i've not come across anyone that does, infact, none of the agents who knock on our doors mention STM here, they blatantly deny that they use it.
And as for their 5% figure, it's well known it means a different 5% at any given time, so it affects their whole user database and this does bring into question their '20Mbit unlimited' ads.