Mr_SEO

Thank you for advise and time. Please forgive me for this But I don't think you read my posts properly.

Although I do care about my issue but my issue is no longer as important as couple of other issues which have impact other every single customer of virgin media.

But I'd still go into my issue to clarify this. First of I do not blame customer service agents for this. No way this was a mistake from Customer Service agents. This actually represents company's interests. I strongly believe and this is based on facts that customer services are strictly advised by Virgin Media to manipulate customers' contracts in order to gain strength in the market. The main issue has absolutely nothing to do with an individual employee of Virgin Media.

So I under no circumstances blame or intend to cause misconception about anyone's ability to carry out their duties. I hope I have made myself clear that I don't consider this an issue that rose from a bad service from an agent.

Yes later, when my contract was already issued and when I contacted Virgin Media customer service department, I had a nasty experience. This was also a point when I felt that Virgin Media as a company under no circumstance will resolve this issue.

I have worked in call centers myself and I understand the experience agents go through. But Virgin Media as a company can not blame individuals for these mistakes. Virgin Media is one of biggest telecommunications company, therefore I do not believe their training or recruitment selection's standard are so poor.

So please, please don't try to put this on individuals and don't make predictions and suggest your thoughts when I am actually telling the facts. Since I am the one who was in situation and who is in the situation, so I know where the fault lies and who is responsible for it.

So now I come to the real issue..
Most importantly, I think and I'm sure everyone would agree with me that Virgin Media should put contract amendments on the front page rather on the other side of the page in very small and badly explained writing where the chances are that someone might not even look at other side of the page. Alternatively Virgin Media should consider attaching another page if the information is too long too fit on one page.

I'm sure many of you have seen virgin media advertisement material coming to your house. These adverts are visually very clear, anyone opens that letter will see the main offer that is being listed. Visual impression rate is 100%. But when you compare this to the letter that gets sent out regarding contractual amendment with out notifying the customer, you will see how badly it's laid.

I understand this is sort of marketing strategy but I think it's extreme and crosses the limits and it's done by those who don't actually have a long term strategy for a business. There are so many other ways to attract customers and be cost effective and if you;re good at what you do then people will stay with you.

Sorry I did not intend to write this long essay but since you sounded much like someone who works for Virgin Media, I decided to give it a ago. also sorry if there were any spelling mistake as I only had 15 minutes to write my response.