Quote:
Originally Posted by graf_von_anonym
Yes. I have found nothing but rampant pathalogical boosterism amongst Virgin Media staff...
I'm still not certain what you want from Virgin Media though. Some form of redress it's clear, but could you clearly state what it is that you seek?
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Slightly unfair Baron Von, for most VM support staff seem to have a willingness to try and help (although there are also some rude and devious ones). What seems to pervade VM operations is policy which appears as indoctrination, the competent substitute in layman terms of which is brainwashing (the persistent fluid massage of the brain's amygdala, hippocampus, basal ganglia and other short to medium term memory centres with a distinct piece of information meant to enter the unconscious mind).
Ben et al do seem to try and help by putting forward a point of view as a basis for clients to attempt to understand what is going on from VM's perspective. That's great, and probing that point of view will assist get to the root of what is obviously a service delivery problem. In my case, and with a certain jocular elfism, I probed Ben's use of Be - especially as its operation and terms are superior to what VM in fact deliver. Probed elsewhere too.
For "I", below, read all those in what will be converted to a class action...
But what do I want? The service I paid very high rates for. I do not want a service never higher (during times of normally expected use) than someone who is paying for the low or medium bandwidth service (which VM engineers confirmed at my premises). At times I receive substantially less service delivery than paid for I want a rebate because I have overpaid, mostly because of what amounts to deception by VM. And if I succeed in the court action, I want VM to abide by the court orders - to provide the service contracted, the side effect of which is no capping without clear accounting and reason for why they are doing so. If they cannot deliver line speed in the area, and that means they can only ever offer something not beyond a middle or low package level, then that's what I should pay and it gives me the opportunity to get better elsewhere - along with about 200 people in the area who will follow.
What does that mean in layman terms? [The following are taken from recent direct research and direct research done between 2007 and 2008. It contains the pursuits of others, not only me]
I want to know that I can play PartyPoker and other games for two hours in the evening without the tiny packets of data taking 30 seconds to get through or even dropping the connection completely (especially when I have the best hand and there's money on the table). I want to be able to get my web developer forum messages, and respond to them, without it taking an age to load each one. I want to be able to read research materials (av. 2-10MB PDFs) from the ATHENS research repository for my own works and when helping postgraduate students. If I wanted to, I would like to be able to access BBC News online with some degree of clarity (I get a faster service when in China - and that's where the government blocks access to BBC). I want to be able to watch online webcasts of technical seminars. I want to upload developed pages to website hosts. I want my emails (VM decided to delete all mine, including some important ones). There's more, lots more. These are ALL low usage items. All these were compared with BT and Sky basic services, which beat VM for speed not just in my local area but other areas tested.
In summary upon what I want, I want a court order for repayment equivalent to the amounts of service not received and which was capable of delivery. I want a court order for VM to supply the services contractually agreed but without trickery, deception, excuse or obfuscation. I want a declaration that VM have operated and continue to operate an unfair policy.
In other words, I want what was contractually agreed. Frankly, I don't give a damn if VM have oversubscribed comparative to equipment capabilities, nor if the service drops at peak periods because of heavy traffic, or VMs excuses about contract: when it changed, what it is, how it operates, where they shoved it (I have some suggestions) - I want what I paid for. If that's impossible, then I want to pay for the service that is possible.
What I don't want is some unethical gremlin-like, self-righteous, excuse-making company to blatantly rob me of what I am due by standing sufficient staff on their cables so the poor little packets of data become exhausted trying to squeeze through the remaining tiny gap, reaching me in a pickled sweat. I want nice people within a nice supplier who doesn't cheat.
There you go Baron Graf
