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Originally Posted by BenMcr
A link to the Traffic Managment policy is on the Sales Website under the 'Need to Know' section. AFAIK there is also a link at the end when you place the order online
There is also a link at www.virginmedia.com/customers |
They are not prominent. we can argue all day amongst each other about whether it should or not be, and whether it's the customers or Virgins responsibility to either know or inform.
Virgin and even you can say it's there. but the truth is it's hidden amongst the Fastest the Unlimited and the enticing sign up prices
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In addition, all agents when selling/upgrading/downgrading broadband have to tell customers as part of the Broadband Honesty Statement as per the OFCOM code of practice
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In my experience that just isn't happening. just like entering a new 12 month contract without being told isn't happening.