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Originally Posted by BenMcr
Or if Virgin did not allow people exit from the contracts to find an alternative I would understand it
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People don't know STM is there. Virgin could say you're too late to cancel now it's been going on for 2 years.
It's unfair that they didn't tell anyone. and it will be seen as unfair in court.
it has to be. a judge could see it as it was
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But with the clause being there for 8 years, and STM being in place for 2 years without anyone doing so, personally (and in no way the view/policy/training or anything else of Virgin Media) I can't see this having any legs.
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At the very least they could be made to inform all their customers about STM. in my opinion that is the last thing they want you to know. they don't want you to know that your speed will be reduced after 20 or so mins of use.
they wouldn't get anyone to sign up if they knew that.
A clause can be in any contract for any lengh of time. it could have been in there for the last 50 years and was only now put into action.
but you need to tell people that it's now in action. otherwise it is unfair. especially when it's kept as quiet as possible that it's now there.
Virgin is no different to any company when unfair contract terms apply. and they won't be seen as such when challenged.
Some people don't want to download non stop and some people do. some people just want a near enough constant 10/20MB connection. not a connection that is a lot less for a few hours after using it for a few minutes.