Quote:
Originally Posted by Mr_SEO
I want to start a huge online campaigne to name and shame vergin media for treating it's loyal customer worst than slaves.
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I'm sorry that Virgin have treated you badly; it does appear that an agent made a mistake, and that your situation hasn't perhaps been clearly understood by the those you've talked to subsequently. That said,
grow a sense of proportion. Give Virgin Media a chance to resolve your complaint.
Take a deep breath. Rather than ranting and raving here, I would recommend writing a letter to the written complaints address. Send it recorded. In it, state that: you enquired about changing your package, and were told it would be £4 more, but not that you'd be entering a new 12 month contract; when you called again to query it you were told
incorrectly that you were locked in; since then VM appear to have been unable to help you.
Don't get locked into accusing Virgin Media of purposeful deception. With hundreds, nay, thousands of employees it's not outwith the bounds of possibility that two of them could make a mistake or not be motivated enough to do their job properly. Of course they shouldn't do these things, but for the most part they get roundly abused on forums, frequently verbally abused at work, and do a task that is often thankless for wages that put the lie to those adverts that talk about "the average salary in the IT industry". Mistakes do happen, and I think you are making one in the way in which you are railing against this injustice.
I'm not saying you shouldn't be unhappy, but do not throw a tantrum. Be calm and purposeful, and give Virgin the chance to remedy this issue. Frothing will not help your cause, it will dissuade people from trying to help. Be clear in what it is that you want, and why it is that you want it, and then you should be successful. If you don't want to write them a letter, then give customer services a call, select the option for 'thinking of leaving us', and explain the situation as simply as you can: You enquired about an upgrade but were not told you would enter a new contract of 12 months; you accepted it; when you discovered the 12 month period you phoned in and were told that you were stuck, which, again, I emphasise,
was not correct. That remedial action could have been taken at that time and was not was shameful, but what you're looking for is to be returned to your original contract or an equivalent, with no extension to your contract period.