Quote:
Originally Posted by higgsfield
It's easy to criticise Curry's employees - but you should remember that Currys doesn't pay well, so cannot hire the most qualified/motivated staff and doesn't train them well either. If they're treated so poorly, is it any wonder they're not the most convincing salesforce.
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It's not the employees that get criticised, but the company (and actually pretty much any one that sells tvs and interconnects) for pushing overpriced, over marked up, cables to customers that don't have a clue just so as they can profit to them. That they're not the most convincing salesmen is irrelevant, the products they are pushing are pretty much snake oil, and better training and more convincing sales pitches do not change that.
Most people when they go to buy a TV don't know the difference between most TVs, they go on the showroom looks (and the TVs with the highest markups will be set up to have a better picture) and what the salesmen say. It's not really the salesmen's fault, they're just doing their jobs, the companies behind them push them to sell the highest markup items. It's not just currys, but even specialist outlets like richer sounds (who'll always be pushing LG sets for instance) do the same.
The customer just gets bombarded with tech spiel that is meaningless to what they want, and so just go along with what they are told. They don't know that there's no difference between a budget 1.8m no name cable and a monster oxygen free cable, they just know all the stats they're told in the store that makes the monster cable far superior on paper.
If the salesmen started telling them the truth they'd soon be out of a job, and it's even worse when they're on commission because then they're pretty much forced into pushing the higher markup items just to make a normal wage.
Luckily with the internet being what it is these days more and more people are actually researching what they're spending their money on and go in knowing exactly what they want.