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Originally Posted by BenMcr
I know, but that is online - which you say isn't legal, not in writing through the post
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I'm not saying it's illegal to put them online. I'm saying it could be illegal that Virgin don't and haven't informed people of changes to the T&Cs. they just change them but don't tell you that the 30 days is now started.
With Be you are told that you will be notified of any changes by email. and are.
Virgin say that you will be notified. but they don't notify you. they just change them and expect you to go and have a look every now and then. just incase you might not like them and to make sure the 30 day clock hasn't started without you being told it has.
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Well, exactly how Virgin sent it I'm not sure, but when I've worked for companies in the past and had to send mailshots out there would be the letter itself, a list of the people it was sent to, and when it was sent.
If this contained legal information - such as a change to the terms and conditions, then I'm sure it would need to be retained, to prove that reasonable efforts were made to contact all customers in regards to the change
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Can anyone say they have a letter or any correspondence from Virgin stating that the T&Cs have been changed. STM has been introduced. changes to the STM policy have been made?
No.