Mr_SEO

Hi, To be honest I am not even asking Virgin Media for anything special. All I want is a the truth. Changing someone's contract term (increasing it for another 12 months) WITHOUT notifying the customer is rediculous and against the law. And then the worst part is that this change was stated at the back of the letter. So if I was in rush in the morning and only looked front page of letter then I would have never realised this untill they sent me a huge bill through the post. This sort of change MUST be on thee front page....

Just imagine guys if it's happened to me then it must have happened to a lot Virgin Media customers. And Virgin Media's 3 different customer service agents varified this on the phone. When I told them about the mistake, they just sounded not surprise or apologetic at all. They were like, yes it's normal and we don't care, you just have to stay with for another 12 months... Actually one of the agents said to me "I don't care" if you were not told about the change on contract term...

Thanks for comments guys.....

---------- Post added at 21:58 ---------- Previous post was at 21:40 ----------

Hi,

Thanks for your massege. No I have not been given a complaint ref at all. To be honest I just feel it;s not fair and I am looking for anyone else on internet who went through the same nasty experience. I want to start a huge online campaigne to name and shame vergin media for treating it's loyal customer worst than slaves. How dare Virgin Media changes consumer contractual term without notifying them.

The worst part of this was that contractual amendment was stated at the back of the letter I recieved with extermly poor layout of billing. At the bottom there was no indication of how much final price I would be paying. I had to ring and find this out. I have discussed this with a barister friend and we came to conclusion that it was not acceptable with respect to public interest and information on the letter regarding amendment were no where visually clear in addition to poor explaining of payment spreads with no final cost given. If Ryan Air is asked to clarify their simple advertising then Virgin Media should be asked too.

Anyway I have devoted a lot of time on this over the past week and I don't think I'd let this go easily. So watch the space on World Wide Web if this does not get resolved soon!!

Guys, I need a good site suggestions for blog about Virgin Media Horror. does any one have any?

Thanks
Mr_SearchEngineOptimizer