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Originally Posted by Gary L
I'm with Be too. and any changes to the terms and conditions are sent to me by email.
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I know, but that is online - which you say isn't legal, not in writing through the post
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Not even to the email you may have given them?
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Still online
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Apart from lying. how would they manage that trick?
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Well, exactly how Virgin sent it I'm not sure, but when I've worked for companies in the past and had to send mailshots out there would be the letter itself, a list of the people it was sent to, and when it was sent.
If this contained legal information - such as a change to the terms and conditions, then I'm sure it would need to be retained, to prove that reasonable efforts were made to contact all customers in regards to the change