i never recieved such a pack. infact it was in febuary 07 that i got my v+ (then called TVDrive) and all the info i got then (the install confirmation) was still in NTL name.
the ONLY thing close to what your saying i received was a single page letter informing me that the name on the direct debit is changing and i "dont have to do anything"...
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And if it came to it Virgin would be able to prove any variation of the T&Cs were sent to you in writing
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Proof of postage is NOT proof of delevery