Quote:
Originally Posted by BenMcr
Oh please. Human Rights law for this? Human Rights law says you must have a Unlimited broadband service? Really?!!!
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Again, with respect [pun], you are missing the point, as with most of your response. If you contract to an unlimited service (exceptions already dealt with throughout thread] then that is the contract - therefore human rights law does play a part in setting up the legal argument where the supplier is in the public communications domain.
Why do VM people try to obfuscate issues? {Nudge, wink...}
Unlike with most other services, going elsewhere with ISPs can lead to major changes and time expenditure. Take, for example, where the client uses the ISP's email services provided as part of the package. There may be a great number of people to notify about the change, as in my case and others entering the action. Access to forums and the like of MSN need amending because passwords are matched to email address for login and security purposes. There's a whole bunch of work involved in changing ISP. It is not like changing most other types of service provider. So when an ISP like Virgin Media frustrates a contract through restrictive practices the choice to go elsewhere can never be equated with general consumer choice. The client has a right for the agreement to be kept, not forced into an unthinkable series of hoops to get what they had already contracted by attempting to go elsewhere. And if they do go elsewhere? They get bombarded with telephone calls and letters by Virgin Media, each attempting to encourage the client to go back - and it doesn't stop, even with requests to desist.