Quote:
Originally Posted by chickendippers
The fact that your sync speed has reduced suggests to me a line problem rather than anything VM themselves are doing.
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Agreed. Unfortunately as he is a customer of Virgin for his internet, the issue needs to be raised by Virgin with BT. And Virgin CS so far seem content to just stare at their diagnostic screen and insist there isn't a problem.
I have got round this in the past by complaining of an audible crackle on my voice service, which is direct with BT (this was actually true, although not really a big problem). The BT engineer came out, found three faults on the line between here and the exchange, and fixed them all in one afternoon. The crackle disappeared, and my sync speed shot up from about 1.7Mb to more like 3.5Mb.
Mind you, it still fluctuates from time to time. I have seen it as high as 4.1mb but at the moment it's at 2.7. Our line is exposed all the way back to the exchange though, so it is prone to weathering and other damage. If it gets really poor again, I'll give them a call.