[jason8472]

Is that 7 business days? im still waiting on the modem and router, it should be 7 days from receipt of the equipment, if i get poor speeds then i wont be able to cancel if the equipment comes after the 7 days.
How can this be fair on the customer? 7 days on receipt of the equipment is fairer as you get to try the service.

Originally Posted by BenMcr

Ah - didn't see it was through the phone - No they don't! National customers only get the 7 days

http://www.virgin.net/allyours/faqs/index.shtml