Quote:
Originally Posted by Paul M
Distance is not relevant in a cable system, only ADSL.
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That's what I thought.
And yet it was used as an excuse many times, including when Virgin Media engineers visited and carried out tests between client and engineers monitoring at VM. They said my system was "technically excellent" but the reasons for receiving 300k download were "throttling and distance from node". That was the first time I had heard the phrase (autumn, 2007). After several more months without improvement I formally complained (along with others) and, well, here we are. I cannot comprehend why visiting engineers and telephone support technicians would use that excuse (have it in writing too).