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smeagoly1 · 11-03-2009, 12:54

HI all

I'm currently a VM ADSL Customer, but as it uses the BT exchange i placed the question in this section.
I currently use the "Whitlet Bay" exchange, that was ADSL MAX enabled as of 2006, according to BT and the samknows sites.

When i moved into the new flat just over one year ago, I started my current VM ADSL package. At the time everyone was complaining about speed issues...mine at the time was less than 1meg. So after a few months called Tech Support, who then seemed to have fixed the issue...i was getting a constant 6 meg, with no lag and no drop outs. I kept logs of the speeds and noise margins, this lasted for about 4 weeks. Called Tech support again, and the connection speeds whent back up to 6 meg and no drop outs.

Unfortunate that i left everything switched off for a week as i went on holiday, then boom....back down to 2meg and constant drop outs,lag etc.

I once again rang up, to be confronted with.....your exchange is only 2meg and that's not our problem.

My problem is...i was getting 6 meg constant speeds, once i rang up, but now all the sites even BT say "your exchange is only upto 2.5meg" and VM go off this information, as it is supplied by BT.

Am i missing something here? I know speeds depend on distance, but i was getting 6 meg connection speeds, according to my routers home page and various speed tests. Now i am told you can only get 2 meg and that's it.

So what does BT ADSL MAX enabled mean? if checking sites say you can only get 2 now? and not the upto 8 i was getting. I always thought MAX enabled meant you can get speeds upto 8 meg....not upto 2meg.

I have kept records of the various connection speeds, noise margins and times/dates tests carried out. I clearly was getting upto 6meg, which was great for 3-4 weeks at a time. During these times i also got no packet loss. Now it seems to run at 25-50% and pings going into the startosphere.

Any suggestions as to what may be up..or if i'm missing something about the technical aspect of my BT Exchange.

11-03-2009, 12:54	#1
smeagoly1 Inactive Join Date: Sep 2007 Location: Costa del Newcastle Services: Bugger all now apart from 8meg ADSL and only 2 meg at best!!!! I want my 20meg cable back! Posts: 369	BT Exchange Problem HI all I'm currently a VM ADSL Customer, but as it uses the BT exchange i placed the question in this section. I currently use the "Whitlet Bay" exchange, that was ADSL MAX enabled as of 2006, according to BT and the samknows sites. When i moved into the new flat just over one year ago, I started my current VM ADSL package. At the time everyone was complaining about speed issues...mine at the time was less than 1meg. So after a few months called Tech Support, who then seemed to have fixed the issue...i was getting a constant 6 meg, with no lag and no drop outs. I kept logs of the speeds and noise margins, this lasted for about 4 weeks. Called Tech support again, and the connection speeds whent back up to 6 meg and no drop outs. Unfortunate that i left everything switched off for a week as i went on holiday, then boom....back down to 2meg and constant drop outs,lag etc. I once again rang up, to be confronted with.....your exchange is only 2meg and that's not our problem. My problem is...i was getting 6 meg constant speeds, once i rang up, but now all the sites even BT say "your exchange is only upto 2.5meg" and VM go off this information, as it is supplied by BT. Am i missing something here? I know speeds depend on distance, but i was getting 6 meg connection speeds, according to my routers home page and various speed tests. Now i am told you can only get 2 meg and that's it. So what does BT ADSL MAX enabled mean? if checking sites say you can only get 2 now? and not the upto 8 i was getting. I always thought MAX enabled meant you can get speeds upto 8 meg....not upto 2meg. I have kept records of the various connection speeds, noise margins and times/dates tests carried out. I clearly was getting upto 6meg, which was great for 3-4 weeks at a time. During these times i also got no packet loss. Now it seems to run at 25-50% and pings going into the startosphere. Any suggestions as to what may be up..or if i'm missing something about the technical aspect of my BT Exchange.