this is another one for unfair contracts
cant to doc at the moment will once the
http://www.opsi.gov.uk site comes back
but basicaly a term is unfair if only one party gets to decide on a decision
so the fact they dont give you an opportunity to see why you are being managed before doing it on each occasion it would seem to be unfair especially as they dont provide a read out of what your data download upload amounts are at ( yes i know you can find ones on the web but realy they should at least provide this themselves )
will post the exact wording once i can get at the site lol