Quote:
Originally Posted by Mr_SEO
Hi, As I said they can reauthorize my old contract but they say the discount I used to get, I would not get it anymore hence I would have to pay £55 per month instead of £27 per month.
Anyway I just think this should have never happened in the first place and anyone who is thinking about switching to Virgin Media should know that this is how Virgin Media would treat their customers. They might save a few quid, but look at me, I'm having to spends hours in writing letters to them and phoning them.
And then I spoke to 3 agents, all of them confirmed this. Do you still think it's the agents' not the company???? No I don't think so....
Virgin Media has started to renew their customers' contracts without advising them. If they have done it to me and then 3 of their customers services agents admitted it without apologizing, then I think this is actually their policy.
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Your contract was renewed without you being told because one customer service rep made a balls up. Which shouldn't have happened and is very poor service!
Virgin Media are not renewing existing customer contracts without informing them.
I won't be drawn on an argument with you, as i know you've had a really poor experience. But believe me you're wrong. Sorry.