Quote:
Originally Posted by chuzzlemonkey
Seriously this isn't the case. The staff are more than aware of what contracts enter you into a new contract, so if they've put you in a contract without informing you, that's not the company trying to be deceptive, that's an individual not doing their job properly.
Honestly, this is fixable. I have no idea why (if you're still within your 7 day cooling off period) they can't just re-authorise your old contract end date.
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Hi, As I said they can reauthorize my old contract but they say the discount I used to get, I would not get it anymore hence I would have to pay £55 per month instead of £27 per month.
Anyway I just think this should have never happened in the first place and anyone who is thinking about switching to Virgin Media should know that this is how Virgin Media would treat their customers. They might save a few quid, but look at me, I'm having to spends hours in writing letters to them and phoning them.
And then I spoke to 3 agents, all of them confirmed this. Do you still think it's the agents' not the company???? No I don't think so....
Virgin Media has started to renew their customers' contracts without advising them. If they have done it to me and then 3 of their customers services agents admitted it without apologizing, then I think this is actually their policy.