Quote:
Originally Posted by Mr_SEO
To be honest after doing some research on internet I now strongly believe this has nothing to do with crap agents. This issue is diffidently to do with a company setting out to deceive it's customers.
Although I had a horrible adviser on the phone but this is not my main concern as it could be to do with lack of training or bad day at work. My main concern is the Virgin Media's handling of the issue. I have now dig deep into this and there seem to be quite few other people who has had similar experiences.
But we must understand that a lot of people out there won't even realize this actually happened to them until it's too late to cancel.
Thanks
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Seriously this isn't the case. The staff are more than aware of what contracts enter you into a new contract, so if they've put you in a contract without informing you, that's not the company trying to be deceptive, that's an individual not doing their job properly.
Honestly, this is fixable. I have no idea why (if you're still within your 7 day cooling off period) they can't just re-authorise your old contract end date.