Mr_SEO

To be honest after doing some research on internet I now strongly believe this has nothing to do with crap agents. This issue is diffidently to do with a company setting out to deceive it's customers.

Although I had a horrible adviser on the phone but this is not my main concern as it could be to do with lack of training or bad day at work. My main concern is the Virgin Media's handling of the issue. I have now dig deep into this and there seem to be quite few other people who has had similar experiences.

But we must understand that a lot of people out there won't even realize this actually happened to them until it's too late to cancel.

Thanks