Mr_SEO

Hi, Yes I thought so but after contacting the Virgin Media customer service team twice (spoke to three different agents {I have the names}). I was advised by each agent that I have to live with it. I told them that I was not advised at the time when they upgraded my broadband, at that had nothing to say. So i asked they can go back and listen to the call. and in response one of the agents (S***t) actually said "I (VM) don't care". And others said we do understand that and therefore you can cancel the deal within 7 days. But then if I cancel the deal and go back my old package (which previously cost me £27 a month) would in future cost me £55 a month. Even one of agents said if I did go back to my old deal, my contract would still restart for another 12 months.

I think they are doing this to everyone. And forcing people to stay with them as long as possible.

So if this was not Virgin Media's policy then their staff should have apologized for the trouble they put me through and clarified the situation. After all I have spoken to three different agents.

Thanks for comments...