Cable Forum - View Single Post - Virgin Media Horror - Please READ -

10-03-2009, 10:34

Hi, Yes I spoke to CS team as said above and to be honest they don't seem to care about it. This time the agent I spoke to, he said "it is actually Virgin Media policy that the contract term restarts everytime you upgrade anything". My main now is that they might turn arround and say that it has been over 7 days now and you can not do anything about it. To be honest I'm really getting frustrated. After all it's just punishing customers. I was thinking about getting larger phone service, but no way I'd do that anymore. I'll just wait till my contract expires now and move to B.T. At least B.T are much simpler and they don't have these sort of trick to play with customers.

I used to be BEthere broadband and during my contract I upgraded and downgraded my contract but they did not change the length of contract.. It was just so simple... I think I was stupid to change the service just for the sake of saving Â£2 a month.

NEVER EVER USE VIRGIN MEDIA or you will suffer and you will never ever be able to leave them.

10-03-2009, 10:34	#38
Mr_SEO Guest Location: Virgin Media kingdom Services: Have no choice but to use crap Virgin Media services. Posts: n/a	Re: Virgin Media Horror - Please READ - Hi, Yes I spoke to CS team as said above and to be honest they don't seem to care about it. This time the agent I spoke to, he said "it is actually Virgin Media policy that the contract term restarts everytime you upgrade anything". My main now is that they might turn arround and say that it has been over 7 days now and you can not do anything about it. To be honest I'm really getting frustrated. After all it's just punishing customers. I was thinking about getting larger phone service, but no way I'd do that anymore. I'll just wait till my contract expires now and move to B.T. At least B.T are much simpler and they don't have these sort of trick to play with customers. I used to be BEthere broadband and during my contract I upgraded and downgraded my contract but they did not change the length of contract.. It was just so simple... I think I was stupid to change the service just for the sake of saving Â£2 a month. NEVER EVER USE VIRGIN MEDIA or you will suffer and you will never ever be able to leave them.