Thread: I may have been throttled back - How can I tell?
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Old 09-03-2009, 23:52   #22
Turkey Machine
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Re: I may have been throttled back - How can I tell?
Quote:
Originally Posted by max-hammond View Post
Hi all, I thought I'd just pipe up and let you know that virgin media have changed there policy on download limits.

I found this out the hard way, I'd download a lot up till end of feb 2009 and in March I took 16Gb in a day and was throttled back to 8kb download and 8kb upload.

I rang the support team as I have a virgin phone (Number 150) and was told about the t&c's. I was also told it will revert back to normal if I do not use the service for 24 hours.

I then checked the new t&c's and found they have changed. They can do as they want and can brand you when they see fit.

http://www.virgin.net/terms/bb_bundle_tc.shtml Section F subsection P made me think about canceling and moving on.

max.
Unless they notified you by email, they broke their own rules.
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