Thread: Virgin Media Horror - Please READ -
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Old 09-03-2009, 21:58   #37
BenMcr
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Re: Virgin Media Horror - Please READ -
Quote:
Originally Posted by Mr_SEO View Post
Now I'm thinking about taking the matter further. Could someone advise me on how to take "Virgin Media Horror" company to independant tribunal? and maybe to local media.
You will need to follow the full Complaints procdure as set out in Virgin's Code of Practice

Virgin use CISAS as their independent resolution service - however they will not take on a case unless you can prove you have failed to get a satisfactory resolution following a companies complaint policy.

BTW I'm not sure why Virgin are not helping. They can put you on the 3 for £25 (TV M, BB L, Phone M) quite easily

Have you spoke to Customer Relations on 150 Option 2 Option 2?
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