[lucy7]

Right, my 2 local Tesco Expresses are completely different.
Both are about 2 miles away, but the nearest little store if we run out of stuff.

One is we think, family run, have respect for each other, and all that they serve.
Wear the uniform, the store is clean and tidy, no mobile phones on the shop floor, and are polite and friendly at all times.

The other is, even though fairly new, shabby, not well stocked at times, non-continuity of staff, too much chatting and not enough staffing at tills, uniform not looking good, and general lack of standards all round.

Two different examples, in a fairly close area.