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Originally Posted by Pierre
It's strange, people think ntl CS is crap, and expect it to be crap, so when it's normal - it's good. It's exceeded their expectations and therefore they feel compelled to tell people about it.
Does any of that make sense?
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Makes perfect sense and I'd agree with what you said. The service wasn't exceptional but it was correct. Correct service is a novelty from my point of view hence this post.