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Originally Posted by dellwear
Because we pay them to get it right, it SHOULD be the norm. Ntl never gave me slap on the back each month for paying on time, come to mention it neither do any other companies.
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I'd not disagree that it should be the norm but as many on this forum can state it wasn't (possibly still isn't and I was lucky to get through to helpful human beings immediatly). I firmly beleive that when a company is showing some positive movement on CS then it should be stated such.
Perhaps it's just me?