Quote:
Originally Posted by BenMcr
But they are not archived in the in-house centres.
|
Recording and archiving are two different activities though. It's one of the reasons why we have different words for them. Given that Virgin Media have dozens of offices which handle tens of thousands of calls, archiving them all even in digital formats is going to take a huge amount of storage. Though now the technical circumstances are such that it's maybe not that intimidating, but there's probably a spreadsheet somewhere with a field for price in pennies per gigabyte that'll sway Virgin's thinking. There's no requirement to archive it though, and I can't help but think that there's weird additional DPA complications in recording a call like that.