Cable Forum - View Single Post - 20mb working fine until Friday then Sloooow

The PIT · 07-03-2009, 21:15

Plenty of conversations with virgin today.
Retentions failed to call back on my mobile but left voice messages with no call back number which is pretty useless.
Rang them again today and there's work that supposed to be done on the ubr on the 20th of march. How many times have I heard that four so four so thats now five.
I don't believe any work will be done but at least virgin have twitched a little.
Flat refusal to let me upgrade to 50 meg at Â£35.00 cost so when march the 20th comes and passes and 1 meg on 20 meg continues I shall cancel. This was with a conversation with the complaints dept which hadn't a clue that any work was planned for the area.
At least they could talk to the network team before ringing. left hand and right hand springs to mind.
Loads of trouble in Sheffield yes we know fix it and don't lie to your customers and at least give them a way out after being dishonest.

07-03-2009, 21:15	#40
The PIT Inactive Join Date: Jun 2008 Posts: 157	Re: 20mb working fine until Friday then Sloooow Plenty of conversations with virgin today. Retentions failed to call back on my mobile but left voice messages with no call back number which is pretty useless. Rang them again today and there's work that supposed to be done on the ubr on the 20th of march. How many times have I heard that four so four so thats now five. I don't believe any work will be done but at least virgin have twitched a little. Flat refusal to let me upgrade to 50 meg at Â£35.00 cost so when march the 20th comes and passes and 1 meg on 20 meg continues I shall cancel. This was with a conversation with the complaints dept which hadn't a clue that any work was planned for the area. At least they could talk to the network team before ringing. left hand and right hand springs to mind. Loads of trouble in Sheffield yes we know fix it and don't lie to your customers and at least give them a way out after being dishonest.