Hey guys, sorry for the lack of update. I've been havin' a case of the sniffles (manflu!) and not had a chance to contact VM yet. That being said, slowly my net has been returning to a more normal level, i hope this was just a one off thing but i'm still going to request a new modem and try to find out how oversubscribed my area is.
I'll let you know what happens

- KFK.