At the risk of repeating myself, I can only go by my own experience. If there is an issue, then I seem to be fortunate enough to have not been affected by it. My bad.
But guys please, the forum is starting to look like it's full of old moaning minnies who either "Don't have enough speed" "Hate the call centres" "Know more about a network that VM ever will" "Pay too much" "Can't get an engineer" or whatever.
Does noone have anything good to say about VM and their staff? I mean, I don't see any of you giving up and going elsewhere. Y'know, the "elsewhere" where broadband is like lightning, costs next to nothing and is better supported than Jordan's bra

.
Cable forum would not exist without cable (duh) so we should at least be grateful for that eh?