Quote:
Originally Posted by WHISTLED
The agent works on behalf of VM but the call is with the agent, 3rd party refers to anyone other than you and the person you engage in dialogue with.
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Our account is under my husbands name but due to his deafness I make all the phone calls to VM on his behalf. If a customer, recording their conversation with a VM representative invokes the 3rd party thingy then presumably VM would be equally restricted in using any recording of my talking with their agent on behalf of my husband?
After all I have been authorized by my husband to act on his behalf in, I presume, the same way the person who speaks on VM's behalf.
LOL my head hurts after writing that.
