Quote:
Originally Posted by Kursk
And who will end up funding that investment? I like my broadband fast and cheap and I don't want to pay for a gold-standard, UK-based, oxford-English-speaking, super-skilled, supertech on tap for the odd time I might ring them.
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It's a shame that all you can get is an expensive, barely even fast enough to be called broadband service then. Consider that we pay far more than the European average and that the US has recently decided to define the minimum speed required for a service to be called "broadband" as 5mb down and 1mb up, i.e. by their definition VM's XL service narrowband.
I wasn't being serious about all that training. As they say, you can't polish a turd. The only thing to do is ditch them completely and employ UK staff.
The technology exists to make a computer read a script and respond to what is being said back. Indians are just cheaper, and equally effective after some careful de-humanisation.