[pabscars]

Having only been with vm for 6 months or so, ive not had the need to make too many phone calls to tech support, i,d estimate approx 35 to 40 so far, all i can say is the overseas call centre's although very polite indeed, never managed to leave me feeling releaved that the problem had been sorted.

it was more the extent of the bs i had to go through, and idle promises of return phone calls, waiting days for a responce, which never materialised, and this was before i managed to get the broadband working in the first instance.

1 week later still no broadband, so i made 1 customer complaint, got a responce from a uk chap, who put me through to a top bloke in uk line 2 tech support, who had problem sorted in 1 hour, and even rang me back when he said he would just to see if it was working correctly.

when i came off the phone, all faith had been restored with vm and all was well with the world, and i even managed to make friends with the dog again.

it doesnt take much to keep us happy,,,,,

i dont mind the language barrier
i dont mind the scripted approach
i do mind being lied too and blatently given the run around just to get me off the phone asap.