Originally Posted by xocemp

First two calls were terminated by the agent, it would seem mentioning that I had rebooted the modem before calling had thrown them from following their onscreen prompts.
So I played along on the third call.

Note: I am a 20Mbit customer with a SB5100
"Hi I seem to have slow speeds"
He takes my details and continues to give a step by step course of what he's doing and in part why.

"I see your modem is fine"
<snip>
</end_snip>




Think I'll call again tomorrow at 8am, with luck I'll get a Scots or Liverpudlian accent. And I'm willing to bet its SNR or TXLoad.