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smeagoly1 · 05-03-2009, 13:48

To the OP, I decided to add my reply once i noticed the poll had been added.

Like yourself, I had similar problems, when contacting via VM's Indian call centres, to have the same responses, and even getting cut off! once they decided it was too difficult to deal with and pass on... and no i was never abusive or heated in my calls, always polite and inunciating anything they could not understand due to my my accent.

Several calls and a lot of expense i may add, as i am on ADSL and get charged for calls. When I get through to the Uk support...BINGO within a few mins i actually get an answer and within 24 hours my problem was corrected.
I have always backed UK tech support personel, as most will get the gist once you pass on all information needed that you have done all tests etc. And as yet not been stonewalled if the problem isn't on a scib sheet.
Always they ask me if i have my power and noise levels at hand, soon as i give that over, a min later i get an answer and hey presto normaly fixed in an hour or so.

In defence of all call centre staff, i do think a home grown or supported support, have the resources and a more clear knowledge of a range of issues and being able to solve them better, than support situated a few thousand miles away.

Since day one of VM swapping over to overseas support, consumers have always been complaining.
These issies should indicate to VM or any company that deals with it's customers this way...you have a problem.....

P.S if you think VM overseas support are bad..... try BT!!!!! they are 10x worse. But their UK side of things is spot on.

05-03-2009, 13:48	#139
smeagoly1 Inactive Join Date: Sep 2007 Location: Costa del Newcastle Services: Bugger all now apart from 8meg ADSL and only 2 meg at best!!!! I want my 20meg cable back! Posts: 369	*Re: Poll added* - VM's Indian callcentre** To the OP, I decided to add my reply once i noticed the poll had been added. Like yourself, I had similar problems, when contacting via VM's Indian call centres, to have the same responses, and even getting cut off! once they decided it was too difficult to deal with and pass on... and no i was never abusive or heated in my calls, always polite and inunciating anything they could not understand due to my my accent. Several calls and a lot of expense i may add, as i am on ADSL and get charged for calls. When I get through to the Uk support...BINGO within a few mins i actually get an answer and within 24 hours my problem was corrected. I have always backed UK tech support personel, as most will get the gist once you pass on all information needed that you have done all tests etc. And as yet not been stonewalled if the problem isn't on a scib sheet. Always they ask me if i have my power and noise levels at hand, soon as i give that over, a min later i get an answer and hey presto normaly fixed in an hour or so. In defence of all call centre staff, i do think a home grown or supported support, have the resources and a more clear knowledge of a range of issues and being able to solve them better, than support situated a few thousand miles away. Since day one of VM swapping over to overseas support, consumers have always been complaining. These issies should indicate to VM or any company that deals with it's customers this way...you have a problem..... P.S if you think VM overseas support are bad..... try BT!!!!! they are 10x worse. But their UK side of things is spot on.