Yes Kursk, my service is that bad. I have had to speak to Indian call centres many times and they fail to help if you try several things which don't work. They get stuck and can't continue, and it becomes apparent that I know more than they do anyway.
I have to try and try to get through to someone in the U.K. It's only when I have done that, that they confess my area is over subscribed, that they are upgrading the service (yeah right) and that when 50meg kicks in things should smooth out.
That is something the Indian call centres can't help with as they don't have the knowledge - or haven't when I have spoken to them - and so instead try and pick holes in my set up, when in fact that isn't where the problem lies. Hence lot's of wasted phonecalls.
Oh and Kursk, it's all well and good saying let others pay extra but you not pay to help service others. But it's ok for costs to be kept down at the expense of some of us having crappy service while yours works ok? Nice
