Mr_SEO

Hi Guys, I just wanted to add my experience from Virgin Media Customer Service rep and also Virgin Media policy. I've been virgin media customer for 8 months.

I was on 10 Mbps connection with basic Tv and phone package. So I paid £27 a month. Since I had a 10 Mbps broadband, I decided to contact Virgin Media and see how much they'd charge for upgrading it to 20 Mbps. I spoke to an Virgin Media advisor, she confirmed that it'd be £4 extra, that all. So I took it. She did not say anything else at all.

3 days later I got a letter through the poist thanking me for upgrading the service... guess what, at back of the letter, there was a critical part, when it said that since I changed my service, my contract restarted for another 12 months. However I had 7 working days if I changed my mind and things could go back the way they were. (please remember, amendments to contract were listed at back of the letter, this should be on the front page, in big bold writing.... this kind of scam does not work in long term with consumers)

So i called virgin Media "customer support" and spoke to S, I said, I was not advised that contract would restart for another 12 months and usually when a customer upgrades the service, the length of the contract does not increase, but customer service rep told me that "since you changed to a new package mate, your contract is changed"... that's what he said... i have the called recorded.

At this point I asked if can just cancel the upgrade and go back to the things they were. guess what he said in response... "mate if you go back to the old package, your contract would still restart for another 12 months and you would not get the old package of £27 but for £55 as no discount would be given to you".

Guys, I COULD NOT BELIEVE THIS, this violates the basic regulations and recommendations set by Ofcom. Just because I upgraded my internet, my contract changed and now I'm being forced to take Virgin Media for another 12 months, and even (within 7 days) if I wanted to go back to old package, my contract would still be extended to another 12 months...? what?? This is not fair!!!

Well I have now written a letter to Virgin Media and waiting for response... so will keep you updated... but my advise to everyone is to STAY AWAY from Virgin Media... they are not clear about their terms... making contractual amendments and then writing them on the back of the page is NOT clear! And I am having to spend a lot more than I used to on BT.

Guys, please share you response honestly...