Cable Forum - View Single Post - STB all channels freeze every few seconds

agentsmith · 24-11-2004, 09:31

man, haven't CS improved

I rang at 08:30 and got straight through - I was then put straight through to Faults who within 3 mins had arranged an engineer to come out before 1pm today!

There's been a problem with our STB for several months in that it'll only ever succesfully power up with the "hold the down button" method, and the faults guy seemed to think there was a bigger problem than could be fixed from their end...

so my question is: if we get a replacement STB, will it be a PACE (and lose our RF passthru - hope not) or will we get a Samsung? BTW, I'm in Bedford, part of the Luton area.

24-11-2004, 09:31	#4
agentsmith Inactive Join Date: Jun 2003 Location: memory resident Posts: 25	Re: STB all channels freeze every few seconds man, haven't CS improved I rang at 08:30 and got straight through - I was then put straight through to Faults who within 3 mins had arranged an engineer to come out before 1pm today! There's been a problem with our STB for several months in that it'll only ever succesfully power up with the "hold the down button" method, and the faults guy seemed to think there was a bigger problem than could be fixed from their end... so my question is: if we get a replacement STB, will it be a PACE (and lose our RF passthru - hope not) or will we get a Samsung? BTW, I'm in Bedford, part of the Luton area.