Quote:
Originally Posted by Welshchris
support will try anything to get out of admitting lol
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I look at the newsgroup virginmedia.support.broadband.cable... I see the very odd occasion where one agent might have missed something, another picks it up. Be it utilisation, SNR or whatever these guys do not 'try anything to get out of admitting'.
Remember that everything they have said to you is on the news server and read by anyone who might be passing by. Do you really think that these guys who admit to many faults each and every day have something personal against you?
While it wouldn't surprise given your tone when you reported the post and the threatening with the ISPA and CISAS they are very aware that how they respond is public record, and two separate agents have said there are no capacity or SNR issues that they can see.
Chances are they are telling the truth, and I can see you desperately looking for a way to blame them. A guy raised a fault in the newsgroups and I personally mentioned that he was in SA1, he's on a different card to you so not an issue. Another guy is in SA5, chances of him being on the same kit as you are basically zero.
No doubt there's a fault somewhere but work with these guys to find it instead of assuming they are lying at every turn, maybe even ask them how the response to the modem looks, they can do additional diagnostics to it but are only human and will struggle to put themselves out while you thunder away at them, accuse them of blagging you and try and tell them it's a utilisation issue, they have lots of pretty graphs updated every 5 minutes straight from your uBR that say otherwise!