First two calls were terminated by the agent, it would seem mentioning that I had rebooted the modem before calling had thrown them from following their onscreen prompts.
So I played along on the third call.
Note: I am a 20Mbit customer with a SB5100
"Hi I seem to have slow speeds"
He takes my details and continues to give a step by step course of what he's doing and in part why.
"I see your modem is fine"
And he's right.
Code:
Downstream Value
Frequency 331000000 Hz Locked
Signal to Noise Ratio 36 dB
Power Level -5 dBmV
Upstream Value
Channel ID 3
Frequency 23000000 Hz Ranged
Power Level 44 dBmV
"Can you reboot your modem"
I do so..
"Can you click start-run-cmd and type ping bbc.co.uk"
I do so..
Code:
ping -c 100 bbc.co.uk
PING bbc.co.uk (212.58.224.138) 56(84) bytes of data.
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=1 ttl=119 time=79.3 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=2 ttl=119 time=81.2 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=3 ttl=119 time=82.2 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=4 ttl=119 time=70.8 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=5 ttl=119 time=41.7 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=6 ttl=119 time=106 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=7 ttl=119 time=88.4 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=8 ttl=119 time=77.0 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=9 ttl=119 time=70.3 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=10 ttl=119 time=69.2 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=11 ttl=119 time=75.4 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=12 ttl=119 time=56.3 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=13 ttl=119 time=64.2 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=14 ttl=119 time=45.8 ms
64 bytes from virtual-vip.thdo.bbc.co.uk (212.58.224.138): icmp_seq=15 ttl=119 time=29.1 ms
^C
--- bbc.co.uk ping statistics ---
15 packets transmitted, 15 received, 0% packet loss, time 14102ms
rtt min/avg/max/mdev = 29.161/69.184/106.184/18.890 ms
I'm asked to delete out my cookies, so I do. I'm asked to perform another ping and its no better than the one above.
I'm asked to perform a ipconfig, I don't have a router and gladly read out my public IP address.
I am asked to do a netstnetstat -a, and I do so.
Code:
Active Internet connections (servers and established)
Proto Recv-Q Send-Q Local Address Foreign Address State
tcp 0 0 *:nfs *:* LISTEN
tcp 0 0 *:38309 *:* LISTEN
tcp 0 0 *:46374 *:* LISTEN
tcp 0 0 *:sunrpc *:* LISTEN
tcp 0 0 *:59094 *:* LISTEN
tcp 0 0 localhost:ipp *:* LISTEN
tcp 0 0 localhost:smtp *:* LISTEN
tcp 0 0 local:58497 by2msg1131405.phx.:msnp ESTABLISHED
tcp 0 0 local:60649 by2msg3020311.phx.:msnp ESTABLISHED
tcp6 0 0 [::]:netbios-ssn [::]:* LISTEN
tcp6 0 0 [::]:microsoft-ds [::]:* LISTEN
udp 0 0 *:nfs *:*
udp 0 0 local:netbios-ns *:*
udp 0 0 *:netbios-ns *:*
udp 0 0 local:netbios-dgm *:*
udp 0 0 *:net bios-dgm *:*
udp 0 0 *:41483 *:*
udp 0 0 *:bootpc *:*
udp 0 0 *:42446 *:*
udp 0 0 *:53727 *:*
udp 0 0 *:59616 *:*
udp 0 0 *:mdns *:*
udp 0 0 *:sunrpc *:*
udp 0 0 *:1014 *:*
When asked how many established connections I have I'm told I have a virus and would be best to run a full scan and if it finds nothing to reinstall windows as it is a computer issue.
At no point was I asked "xp, vista or a Mac?"
Right then it looks like I'm off to reinstall Windows then.
Code:
uname -a
Linux 2.6.27-9-generic #1 SMP Thu Nov 20 21:57:00 UTC 2008 i686 GNU/Linux
Think I'll call again tomorrow at 8am, with luck I'll get a Scots or Liverpudlian accent. And I'm willing to bet its SNR or TXLoad.