[Milambar]

With respect, it seems that Kursk called technical support once or twice, and got one of the few Indians who cares about what they do, and didn't get fed a pack of lies. One experience qualifies him to make sweeping statements that the Indian call centers are "OK".

Ive called them several times, over account problems, broadband problems, and every time Ive been lied to, fobbed off, or just quite plainly been given the wrong information, on top of finding them extremely hard to understand and communicate with. They have refused to escalate my problems when I request it, telling me theres nothing wrong. If there was nothing wrong, why was I calling? Because I like their accents?

The Indians need to go, or at least be told to xfer it to a UK call center on request, even if that means waiting in line.

I agree with Moldovia, lets have a poll on this issue.